Remake and Warranty Policy
We guarantee our quality restorations for 5 years on all products, except veneers. The client must adhere to the following conditions to be issued a credit:
Reliable Dental Warranty:
- Reliable Dental Lab guarantees restorations for 5 years against defects in materials and
craftsmanship, except for veneers. - Patients must maintain regular cleanings at least twice per year, proof may be requested.
- The doctor’s signature must be present.
- Reliable Dental Laboratory is responsible for the lab fee only.
- Original doctor must re-prep to file a remake claim.
- Limited to actual number of units produced and/or same or equivalent material.
- All salvageable pieces and parts including the cut crown or bridge, pictures, and x-rays must be
returned when requesting a remake for credit. - Will only accept cases back for credit if it cannot be seated due to an issue that involves the lab.
- Shade changes are not included in the warranty.
Please note, charges will be applied under the following circumstances: - If the original dental restoration is not returned.
- If the new bite or impression is different from the original order.
- If the shade is different from the original order.
- If the restorative materials are different from the original order.
- If the study models and/or specific instructions were not provided for anterior cases.
- If we requested a new impression, we were asked to proceed without one.
- If we advised that the quality of the order cannot be guaranteed, and we were asked to proceed
with fabrication of the case anyway. - If x-rays & necessary photos are not enclosed.
All Redo cases REGARDLESS OF REASON can take up to 2 weeks for fabrication. If it is determined that Reliable Dental Lab is at fault, we will issue credit for a future case. This policy is subject to Change without notice or consent. Some restrictions may apply.
Credit Card Fees: *Effective March 1, 2024, we will be implementing a minor adjustment in our payment processing policy. In order to continue providing you with high-quality products and restorations while managing rising operational costs, we will be implementing a 1.5% surcharge on all credit card transactions.