Remake and Warranty Policy
At Reliable Dental Lab, we stand behind the quality of our restorations. We offer the following warranties based on product type and material:
Warranty Coverage:
- Crowns, Bridges, Implants, and other fixed restorations:
Covered for 5 years against defects in materials and craftsmanship (excluding veneers). - Dentures and Partials:
Covered for 6 months from the delivery date.
Due to the natural changes in soft tissue and bone resorption over time, removable prosthetics are more prone to fit and wear-related issues outside of the lab’s control.
Warranty Conditions:
- Patients must receive professional dental cleanings at least twice per year (proof may be requested).
- A doctor’s signature must accompany the original order.
- Warranty applies to the lab fee only—no clinical or chair-time fees are reimbursed.
- The original prescribing doctor must perform any necessary re-preparation.
- Limited to the original number of units and use of the same or equivalent materials.
- All salvageable parts, including cut crowns/bridges, photos, and x-rays, must be returned with remake requests.
- Credit or remake is only provided if the restoration cannot be seated due to a lab-related issue.
- Shade changes are not covered under warranty.
Situations Subject to Charges:
Fees may apply under the following circumstances:
- The original restoration is not returned.
- A new bite or impression differs from the original.
- The shade or material is changed from the original order.
- Study models or detailed instructions were not provided for anterior cases.
- The lab recommended a new impression, but the case proceeded without one.
- The lab advised that quality could not be guaranteed, and instructions to proceed were given anyway.
- X-rays or required photographs were not included.
Remake Turnaround Time:
All redo cases, regardless of reason, may take up to 2 weeks for fabrication.
If Reliable Dental Lab is found at fault, a credit will be issued toward a future case.
This policy is subject to change without notice or consent. Restrictions may apply.
Credit Card Policy:
Effective March 1, 2024: A 1.5% surcharge will be applied to all credit card transactions. This policy helps us continue providing high-quality restorations while offsetting rising processing and operational costs.