Frequently Asked Questions
General Information
- What services does the dental lab provide? Our dental lab offers a wide range of services, including the fabrication of crowns, bridges, dentures, veneers, implant restorations, orthodontic appliances, and custom mouthguards.
- What materials do you use for restorations? We use high-quality materials such as zirconia, porcelain, ceramic, metal alloys, acrylic, and composite resins. The choice of material depends on the specific case and the patient's needs.
- How do I send a case to the lab? You can send a case by filling out a lab prescription form and including all necessary patient information, impressions, and any additional instructions. Cases can be sent via courier, mail, or digital scan submissions.
- Do you accept digital impressions? Yes, we accept digital impressions from most intraoral scanners. Please contact us for a list of compatible systems.
- What is the typical turnaround time for restorations? Turnaround times vary depending on the complexity of the case and the type of restoration. Typically, it ranges from 7-10 business days depending on product/service. We asked that you schedule you patients 2 weeks out to overcome any delivery related issues. Rush services are available upon request.
Quality and Craftsmanship
- How do you ensure the quality of your restorations? Our lab adheres to strict quality control protocols. Each restoration undergoes multiple checks, including material verification, fit, function, and esthetics. Our technicians are highly skilled and experienced.
- Can I request a specific technician to work on my cases? No, you can not request a specific technician for your cases. However we have a designated Monet Collection that assures white-glove service with our senior technician only.
- Do you offer warranties on your products? Yes, we offer warranties on our restorations. The duration and terms vary depending on the type of restoration. Please see our remake and warranty page.
Communication and Collaboration
- How do you communicate with dental offices? We communicate with dental offices through various channels, including phone, email, and our online portal. Our team is always available to discuss cases, provide updates, and answer any questions.
- Can you help with case planning and design? Absolutely. Our team of experts is available to assist with case planning, material selection, and design recommendations to ensure the best possible outcome for your patients.
Logistics and Billing
- What are your billing and payment policies? We offer various payment options, including credit cards, checks, and online payments. Invoices are issued upon case completion, and we provide detailed billing statements. Please contact our billing department for specific payment terms.
- Do you offer pickup and delivery services? Yes, we offer local pickup and delivery services for dental offices. For those outside our service area, we work with reliable shipping carriers to ensure timely delivery.
- Do you charge Credit Card Fees? Effective March 1, 2024, we will be implementing a minor adjustment in our payment processing policy. In order to continue providing you with high-quality products and restorations while managing rising operational costs, we will be implementing a 1.5% surcharge on all credit card transactions. As a service-oriented business, we have always strived to keep our prices competitive and our products affordable for our clients. Unfortunately, the increasing fees associated with credit card processing have become a significant expense for us. In an effort to offset these costs and maintain the integrity of our pricing structure, we find it necessary to share this burden with our clients. It is important to note that this surcharge is not intended to generate additional revenue for Reliable Dental Laboratory, but rather to cover the direct costs incurred from credit card transactions. We assure you that our pricing remains transparent and fair, reflecting the quality and value of the services we provide. You can opt to pay via ACH payment to forgo the Credit Card Fee. If you are interested please complete the ACH Form Found here.
Special Cases and Custom Requests
- Can you accommodate special requests or customizations? Yes, we can accommodate special requests and customizations, such as specific shades, surface textures, and unique design features. Please provide detailed instructions with your submission.
- How do you handle remakes or adjustments? We strive for accuracy, but if a remake or adjustment is necessary, please contact us as soon as possible. We will review the case and work with you to resolve any issues promptly. Please see our remake policy here.
- Do you offer continuing education or training for dental professionals? Yes, we offer continuing education courses and training sessions for dental professionals. These include workshops on the latest materials, techniques, and digital workflows. Please contact us for upcoming events.